If you are looking for chocolate in Noe Valley, I urge you
not to visit
Belgano Chocolatier at 24th and Sanchez St. The product they serve might be fine, but it isn't something you can't find at another chocolatier in town with much better customer service; such as
Joseph Schmidt Confections just a few short blocks away. Joseph Schmidt is even on the same street! That's easy, isn't it.
The problem you see, is that the owners and staff are rude, crude and totally unacceptable.
Isn't the trend this year all about customer service as a commodity in food service and retail? I think they need to attend a few more trade shows. Pick up that little trade mag with the headline '
Getting more by giving more'. You might actually stand to learn a few simple (and what I thought was common sense) practices.
Here are a few tips Belgano (no need to purchase these from me, consider them a gift):
1. don't make your customers
(or potential customers who live nearby and love chocolate) remove themselves from the silver chairs outside the store on a busy public sidewalk.
2. don't place chairs outside if you don't want people sitting in them. I don't even believe you want customers waiting for the bus to sit in them. I don't think you even want customers who ride the bus.
3. Wipe that smug grin off your face when someone is willing to spend money on your chocolates but doesn't know how to pronounce them in French. How about writing the names of the chocolates in English? No? Too low brow? Maybe you'll go out of business and I can shop from the next person who takes the lease there. I hope its an BBQ place. Or a hotdoggery. Something really simple and fun with happy employees.
To drive the point home; don't buy from Belgano Chocolatier. If we do our part as a community, we will drive them out of business in order to get someone else in that space with a much better attitude towards the neighborhood and the neighbors.
I think I am going to start paying the homeless peeps to go into your store and shop. Lets see how you like that

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technorati: Belgano, Chocolate, Noe Valley
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Created 83 weeks, 5 days ago